Greensboro Offers Water / Sewage Cost Choices to Residents Throughout Pandemic | Native information

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Employee report

GREENSBORO – City officials are offering payment options for residents struggling to pay their water / sanitation bills during the coronavirus pandemic.

Payment plans are available and can be arranged by calling the city’s contact center at 336-373-2489 Monday through Friday between 7:00 am and 3:00 pm, according to a Greensboro city news release.

For all residents whose water supply was interrupted before mid-March due to non-payment, the city will restore the service for the duration of the pandemic. Call the number above to be reconnected. (In mid-March, the city temporarily suspended the water cut due to non-payment and late fees on overdue water accounts.)

While a window has remained open for in-person bill payment in the downtown Melvin Municipal Office Building, customers are encouraged to pay using one of the following methods instead:

• By credit card by phone at 336-373-4729

• Online at

• Via the payment box in the kitchen center, 2602 S. Elm-Eugene St.

The usual $ 1 fee for online or phone payment has been temporarily waived.

“At this troubling time, Water Resources is excited to bring security and safety to all of our customers in the water and wastewater services we offer. This does not include any disruption to service and payment options, which allows you to stay safe and stay at home, ”said Mike Borchers, department manager.

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